'I just want to tell you that I think our new system is awesome. Bradley and I have been using it exclusively for our roadside inspections, S.O.T's, driver records etc. I can't tell you how much the system has improved our intel. Not to mention what it has done for the inspection process ... Thanks for bringing us into the 21st century, great job!
Diane de Jong, Executive Director - Innovation Insights - Canadian Manufacturers & Exporters
'David – thanks. Once again, it has been a pleasure working together with you/your team, and I would not hesitate to recommend your services.
'I am writing this letter to thank hind-smith.com for their excellent work in listening to us, understanding our needs and then developing them to our specifications. David and his staff were incredible to work with as they were easily accessible, knowledgeable and understanding. Pia Banister and Blaine Bonnar worked with us on a daily basis making changes and recommendations as needed. Their experience was a great help in introducing things we had not thought of, saving both time and cost. I can truly say it was a pleasure working with the hind-smith.com team and I would recommend them to anyone needing their services. They are truly professionals who go the extra mile.'
'I want to sincerely thank the hind-smith team including Pia, Peter and yourself for the excellent work that you have done in developing a Work Management Database for Somerville McDonald.
Somerville McDonald is the alignment of two organizations to address and realize synergies in the electrical distribution construction industry. Somerville McDonald required a Work Management Database (WMD) that was remotely accessible, had robust reporting functionality, and was expandable and versatile enough to address the changing needs of new contracts and clients. The initial planning and development stage of any database is critical to its success. Pia and her team implemented sound project management principles, developing budgets, schedules and change management guidelines to ensure a successful project. This can be very difficult when the client is pressed to have “it yesterday, with all the bells and whistles” and limited budget. Well done! Somerville McDonald have a WMD that not only meets but exceeds our original expectations. The WMD is now listed among the strategic advantages that Somerville McDonald brings to our clients.
I would recommend the hind-smith team to any organization. They are a highly knowledgeable, patient, people oriented company. Numerous additional functionalities were identified along the way, so I am certain to be calling on hind-smith for future development stages of the database.'
'I would like to take this opportunity to thank you and your team for providing Interfusion Inc. with online support over the past year. In fact, we have enjoyed working with the hind-smith.com team for several years now. As a busy ad agency, we require quick responses to our clients many requests, and you and your team have excelled in this area.
It is a pleasure to work with a group who pride themselves on their ability to overcome the many challenges put forth with complete dedication toward providing solutions that work. Your team has always treated each project in a professional manner and has demonstrated that the projects are more than just work by putting a little piece of themselves into every thing they do. That is one of the most admirable characteristics of your company.
We wish you continued success and a prosperous 2007.'
'We are writing to thank hind-smith.com for their assistance improving the efficiency of our FileMaker schools database. We had a limited budget with tight timelines and hind-smith.com was very aware of both issues. They made significant improvements to the database and reports and did so within the limits of the project budget.
We plan to use hind-smith.com for any future FileMaker enhancements and can highly recommend mhind-smith.com to any business or organization that requires FileMaker consulting services.
Thanks for your professional assistance.'
'I had the pleasure of working with hind-smith.com for the creation of an innovative software application to automate the production of our yearly publishing guides. This system has greatly reduced the time to produce our products and has given us the opportunity to expand into new territories.
I found David and his team to be very competent and I look forward to working with them again for additional projects we have planned for 2007.'
'The Heart and Stroke Foundation of Canada is a federation of 10 Provincial Foundations with a federation office in Ottawa, led and supported by more than 130,000 volunteers.
The national office in Ottawa is responsible for the production and management of a wide variety of print publications ranging from detailed research papers to end user brochures on a variety of topics. The organization of these publications was handled by individual systems and processes created by staff members. HSFC defined a need to have an easy to use and flexible docket management system to control overall workflow and unified production.
HSFC contracted the services of hind-smith.com to build a system that would improve the production of print materials including:
* Integrated Docket Organization
hind-smith.com’s careful and methodical approach to delivering this solution has seen this project to fruition, on time and on budget. Their competent and dedicated staff ensured that due diligence was carried out through scoping, understanding of HSFC workflow process, beta testing and regular, open communication with the HSFC project team.
hind-smith.com’s expertise in the development of such systems provided us food for thought and guided our decisions where the technology could reduce manual tasks. The training session and documentation provided to our team with the necessary information to quickly get up to speed. Their ongoing support and good humour have ensured that we are a content client.
HSFC expects to begin work on the next phase of our docket management system in the coming months and look forward to continuing our relationship with hind-smith.com.'
'Marlow International Limited have enjoyed a close working relationship with hind-smith.com since early 2004. Marlow International are part of Netherlands based Co. Polyconcept which has over 1900 staff Worldwide. Marlow International is a global partner for the development and manufacture of promotional gifts for leading companies, and have staff in over 10 countries, with the main daily contact for the hind-smith.com project based in London.
hind-smith.com have provided invaluable support and development for a complex online product development and approvals website that was designed for use by FIFA (Federation International Football Association) and their Partners to ensure a seamless and easy process for premium gifts.
hind-smith.com have ensured that Marlow, FIFA and all users are given a round the clock support service enabling a website with absolute minimum downtime, and a personal service which has built a strong and firm friendship between the 2 companies.'
As a marketing communications specialist, I often question the authenticity of an environment and the integrity of its people and services. hind-smith.com answered my doubts with superb execution, a proactive attitude and a sincere appreciation and understanding of my business needs. Our system has never worked as flawlessly as it does today and the efficiencies that it creates are invaluable to my organization. The overall value is truly tremendous.
I heartily recommend their services to you. I can confidently state that I have never dealt with a more competent solutions developer; and I have had my share.'
'Hi David, We are very happy with all the work you and your colleagues have completed for us – and we thank you. I am looking forward to another opportunity for us to work together.'
'I am writing to express my thanks to you and your team at hind-smith.com for the top-notch, timely work you did in setting up an e-commerce system for my company.
As you know, we provide study materials and career coaching services to clients across Canada, in the United States, and around the world. Your willingness to listen to our needs and translate your understanding of the business into a FileMaker data system enabling orders to be filled promptly, efficiently and securely is extremely beneficial to us, and user-friendly for our clients everywhere.
The training you provided to launch the system was effective, and the continuing support you offer is informed and accessible when needed . In particular, the ability of you and your colleagues to explain complex technical matters in clear language was, and remains, most helpful to us.
Please feel free to use Foreign Service Counseling Inc. any time as a reference in marketing all the services of hind-smith.com to potential clients.'
'We are writing this letter to thank hind-smith.com for their excellent work in developing both our internal project management system and web portal for our clients. Our work, in large part, relies on our ability to manage an incredible amount of information and our new “LINK” system is more than capable of this task. The user interface that hind-smith.com designed is simple and effective and most of all it looks nice (we’re designers and very picky!).
The web portal is in the process of being officially launched with our clients and we are confident that it will prove an indispensable tool in managing their brands.'
'I felt compelled to write this letter to let you know how extremely happy I am at the level of service you recently afforded ArtofDisplay.com.
With the inception of our new self-automated graphics database, we stumbled upon a couple of hurdles that we could not overcome ourselves. In only a few short hours you were able to take us from some clunky "work-arounds" and image file errors to a smoothly running database. Your energy and fervour for a resolution was not lost on us - we too thrive on customer service and satisfaction.
Your professional, warm demeanour combined with your knowledge base and insightful analytical nature have completely sold us! We now know whom to turn to for answers.'
'We’ve been trying to solve our software problem for some time now, without much success from the software support community. Our situation is somewhat unique and you took the time to listen, read between the lines and carefully diagnose our need. In our recent search for software, you were a great help.
Our problem is we have a business culture that resists change, has minimum training resources, runs a tight financial ship and wants to tie into existing systems and software. Your suggestions took all that into consideration and suggested some very on point recommendations.
Because of your attention to detail, personal services and ability to listen you’ve open up several new approaches that we would have missed. Our time has been well spent and we appreciate your efforts. We’ll be glad to recommend your company to others.'
'When I began the task of looking for a firm to overhaul our FileMaker database(s) I received yet another quick lesson on how to do business.
After talking to a few firms I became convinced that finding a company that would listen and take the time to understand our own unique circumstances and implement the improvements for a fair price was going to be impossible. Fortunately, that’s when I placed a call to hind-smith.com inc. To my surprise, you asked me many questions about how we use our databases, the programs we use, our short and longterm plans and what we hoped to accomplish with the upgrade. Then, and only then, was I offered a solution. Finally, someone who listened!
The database integration was completed on time, as promised, much to the delight of the staff.
Everyone I’ve meet from hind-smith.com inc., especially Tim Browne, has shown exemplary professionalism and earned our respect.'
'I’m writing to thank you and your team for all that you have done for Aware Marketing Group over the past year. From start to finish it has been a joy working with your organization. Through my dealings with hind-smith.com I have found each member of your staff to have the highest degree of professionalism.
hind-smith.com provided Aware Marketing Group with consulting services for a number of strategic business issues. At all times I found your advice to practical and the resulting solutions realistic.
The project management services provided by ://hind-smith.com added stability to our IT Team during a very hectic period of development and change at Aware. I can say without hesitation that your team was successful in setting reasonable expectations and delivering results on time.
Thanks again and I wish you continue success.'
'We would like to thank David Hind-Smith: President and Michael Iafrate: Senior Programmer, of hind-smith.com, for the excellent service and support they have given Sun-Canadian Pipe Line Company Limited.
The transition of our new server setup and migration to FileMaker 6.0 went off without a hitch. We worked with David and Michael every step of the way as they explained the process of the new setup.
Training was done with individual employees and they all agreed that both David and Michael were very knowledgeable and the training they received was explained step by step, and easy to understand. They especially appreciated the shortcuts and tips they received, in answer to specific individual problems.
Our existing databases were viewed by David and Michael, and we were also given helpful tips on how to improve and how to better automate these databases.
The telephone support we have had to-date from hind-smith.com has been excellent. They have been very thorough and each question has been answered immediately, accompanied by the offer to explain further if we have any problems.
We would highly recommend hind-smith.com to any business or organization. They are very knowledgeable, people oriented, and very supportive of their customer needs.
We look forward to further advanced training with hind-smith.com
Thank you David and Michael for your professional assistance.'
'When you need help with managing the lifeline of your practice or business…..”your data”…you need someone to listen and provide solutions, quickly and accurately. That’s what we found with hind-smith.com. We went through an exhaustive search for a team of consultants that knew database design, were experts with FileMaker Pro and who could communicate with us to help create solutions that were affordable and functional for our practice. David and his team took a personal approach to the process and stood out from the crowd of other database firms by helping us to be part of the process and ensuring that we ended up with a product that was both robust and useful.
We now consider hind-Smith.com to be an active component of our information technology team and a essential consultant for our future.'
'Well we finally launched the Children’s Bridge database and right out of the gate my client is beginning to realize the return on their investment. Needless to say they are very happy. I just wanted to drop you a line to commend you and your staff on bringing your part of the database in on time and on budget.
As you quickly realized, an International adoption agency has many logistical and clerical hurdles to overcome and this project was one of the most complex that I have ever done. I was very impressed with how quickly you and your staff understood the challenges and came up with a sound solution that not only addressed my client’s current needs, but also laid the groundwork to address future needs that may arise.
I had some concerns that your piece wouldn’t fit exactly with my part and that there would be a lot of additional work on my end to integrate your work. Such was not the case. Some might say that we got lucky that the two pieces meshed so efficiently. Clearly, the credit has to go to all the smart consultation you did at the front end of the project as well as your relentless pursuit to clearly understand exactly what my client needed and clearly defining my company’s role as well as yours.
The other key thing I must commend you for is that you clearly understand that the end of any database project is only the beginning. Your staff has done a great job of supporting your piece as my customer has made minor modifications.
Keep up the great work. I’m sure that this is the first project of many more to come that we will partner on. I can now confidently pursue larger and more complex projects knowing that I can count on you and your staff to assist my company to provide sound database programming solutions based smart business principles.'
'Songwriters Association of Canada (S.A.C.), a national arts service dedicated to the development and recognition of Canadian composers, lyricists and songwriters, recently moved its national head office to Toronto, while maintaining a 2nd administrative office in Burlington. This move necessitated the need for both offices to develop a solution that would provide access to vital membership data simultaneously, within a safe and secure environment. hind-smith.com provides that solution.
David Hind-Smith and his team worked closely with our Association to provide a quick and effective means of hosting our FileMaker databases over the Internet. Now both offices can access membership information in real time. The Canadian Song Depository, a database registering the copyrights of hundreds of thousands of song titles, is now accessible to members over the Internet to check the songs they have registered and make changes to their contact information.
hind-smith.com provides me peace of mind knowing that this critical information is hosted within a secure environment and is backed up continuously. The instant information and self service potential over the web provides our members with a sense of empowerment and added value to their membership, while saving time and improving efficiencies of the S.A.C. staff. David is always available to troubleshoot and provide thoughtful solutions for our growing organisation.
It has been a pleasure working with David and hind-smith.com. Much continued success for the future.'